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10 Billabong FAQs From Our Experts
Billabong was launched in Australia in the early 70's. Since then it has grown to become an internationally known company with stores in many different countries. Several versions of the online store exist, each catering to the country they were designed for.
Billabong sells casual and sporting clothes for men and women in a wide range of sports from surfing to snowboarding.
Does Billabong have retail locations?
Billabong has retail locations. Use this locator to find a Billabong store near you.
Billabong Shipping for the Continental US
Type | Fee for Guests | Fee for Billabong Crew Members | Fee for Bro Form Members |
---|---|---|---|
Economy | Under $100=$5/ Free for orders over that amount | Free | $6.95 |
UPS Ground | $6.95 | $6.95 | $10.00 |
UPS 2 Day | $15 | $15 | $15 |
UPS 1 Day | $25 | $25 | $25 |
Billabong Shipping for Alaska and Hawaii
Type | For Guests | For Billabong Crew Members | For Bro Form Members |
---|---|---|---|
Economy | $6.95 for orders under $100, free for orders over that amount | Free | n/a |
UPS Ground | $9.95 | $9.95 | $12.95 |
UPS 2 Day | $20 | $20 | $29.95 |
Does Billabong ship internationally?
Billabong ships through each country's own website. For shipping to your country ensure that you are shopping from the correct site.
What is the Billabong return policy?
Billabong allows returns of new/unworn clothing and other items for 30 days. All tags and packaging should be included in the return. Billabong Crew members get free return shipping while others will pay $5.95. Billabong does not accept exchanges.
What methods of payment are accepted by Billabong?
Billabong accepts the following payment methods for US customers:
Billabong Payment Methods
Does Billabong have gift cards?
Billabong does have gift cards, however they are only available at select retail stores.
Does Billabong have a rewards program?
There are two Billabong programs. The Bro Form program gives customers VIP pricing, advanced notice of sales and events and other perks. Billabong Crew is a points for purchases program where every dollar spent on your merchandise gives you rewards. There are three levels to the program so the more that you spend each year, the higher your potential rewards can go. Billabong Crew members get free shipping on all returns, special pricing on sale items and advanced notice of sale events throughout the year.
Is Billabong for men or women?
Billabong has a thriving community for both men and women. You can shop both sites or if you choose, you can select a preference and shop from only one collection.
Can you change or cancel a Billabong order once it has been submitted?
Billabong orders are processed very rapidly so once it has been submitted it cannot be changed or canceled.
How do I reach someone at Billabong customer service?
For US customers there are several ways to contact Billabong customer service. There is a live chat on the website as well as a contact form that can be used. The phone number is 1-888-509-5931 and is available from 8:30 am to 5 pm (PST).