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12 Brooks Brothers FAQs From Our Experts
Founded in 1818, Brooks Brothers is the oldest clothing retailer in the United States. Originally a retailer for only men, the store's offerings increased in the late 1970's when women's clothing were added. Kids clothing and home goods were also added to round out the store and make it a true, high end department store.
Brooks Brothers also founded the Golden Fleece Foundation which states "social purpose is the hallmark of a successful company". Through the Golden Fleece Foundation, the store oversees donations to a number of charitable organizations from health related causes to social justice and programs that benefit the performing arts.
What is Brooks Brothers?
Brooks Brothers is a high end department store with clothes ranging from infants to formal wear for adults as well as décor for the entire house. Brooks Brothers is the oldest store of its kind in the United States.
Does Brooks Brothers have retail stores?
There are currently 244 Brooks Brothers stores. They can be found here.
What are the store hours for Brooks Brothers stores?
Each location is different so the hours may vary from store to store. It is easier to check the hours of the store that you plan to visit directly.
What are the types of products that are sold by Brooks Brothers?
Here are some of the products you will find at Brooks Brothers:
Brooks Brothers Product Listing
How do I order from the Brooks Brothers website?
You can browse for thousands of items in a number of categories on the website. Select an item, choose your size and/or color choice and then add to bag. Once you are finished shopping, you click "checkout" and follow the steps to enter your payment and shipping information.
What are the Brooks Brothers shipping options?
Here is the Brooks Brothers shipping information for the US, including Alaska, Hawaii and Puerto Rico.
Brooks Brothers Shipping Information
| Type | Carrier | Fee | Expected Delivery | Restrictions |
|---|---|---|---|---|
| Standard | FedEx | Based on order amoutn, $10 for AK,HI and PR | 3-7 days | AK, HI and PR will ship by air |
| 2 Business Days | FedEx | Standard fee plus $5 | 2 days | Not available to Puerto Rico |
| Next Day Business | FedEx | Standard plus $12.50 | Next day | Additional fees to Alaska and Hawaii |
What are the payment options accepted at Brooks Brothers?
These are the payment types accepted at Brooks Brothers.
Does Brooks Brothers have a rewards program?
Brooks Brothers' rewards program is called "My Brooks Rewards" and has three levels: Standard, Preferred and VIP. Each purchase earns rewards points with VIP members using the Brooks Brothers Platinum Mastercard getting 6 points for every dollar spent. Benefits include free shipping, early access to sales and more. Find all of the details here,
How do I cancel an order with Brooks Brothers?
To cancel an order once it has been placed, call customer service at: 1-800-274-1815 (8a to 9p EST). If the order has shipped it can be returned using the shipping label that has been provided.
What is Brooks Brothers Made to Measure?
Made to Measure is a service that allows you to have custom made clothing from a wide range of material types and colors, all tailor made to fit your body exactly as you want it. Call 1-855-212-7338 to make an appointment.
What is the Brooks Brothers return policy?
Brooks Brothers will accept returns on items that are still in their original condition for up to 60 days from the date of purchase. Returns with a receipt will receive credit to the original form of payment while returns without a receipt will be given store credit. In store returns require an ID. Brooks Brothers does not do exchanges.