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10 Century 21 FAQs From Our Experts
Century 21 began as a single, small department store featuring a wide selection and lower prices than what was found in other stores in the area making it one of New York's best loved and best kept secrets for years. The store has evolved and grown and now features 14 additional stores along the East Coast of the US plus a vibrant online presence. You can find a little of everything at Century 21 including clothing for men, women and children as well as shoes, bags and accessories, home and tech items including furniture and décor and more.
Does Century 21 have retail locations?
Century 21 does have retail locations all located along the East Coast.
What is the Century 21 domestic shipping policy?
This is the Century 21 shipping policy for the US. Shipping fees are different for members of the rewards program.
Century 21 Shipping Information (Non-Rewards Members)
| Type | Estimated Arrival | Fee |
|---|---|---|
| Standard | 4-7 days | $9.99/Free for orders over $75 |
| Expedited | 2-4 days | $34.99 for orders over $75 or $25 for orders over that amount |
| Expedited/Gift Card Only | 2-4 days | $25 |
Does Century 21 ship internationally?
Yes. Century 21 ships internationally through a company called MyUS.com. International customers must sign up for an account there first and then order. For questions about ordering, customers outside of the US can call 1-888-221-2551.
What is the Century 21 return policy?
Century 21's general return policy allows for items to be sent back or returned to stores within 45 days of purchase however, there are several exceptions and restrictions to the policy based on name brand or item. The full return policy is here and covers each exception/name brand or category in detail.
Which payment methods are accepted by Century 21?
Century 21 accepts the following payment methods for online shoppers:
Century 21 Payment Methods
Does Century 21 have gift cards?
Century 21 has plastic gift cards in a number of fun designs as well as eGift cards. Card amounts range from $10-500. eCards can be used online.
Does Century 21 have a rewards program?
Century 21 does have a rewards program. There are three levels including Loyalty, Premier and Elite. Loyalty is free to join while Premier and Elite require application and acceptance of the C21 STATUS credit card. Benefits and perks increase with the higher levels including free shipping for all orders, regardless of amount for Elite members.
Does Century 21 do price matching?
Yes! If you find the same item on sale at Century 21 or a similar retailer within 2 weeks of purchase, you can request a price match from customer service by calling 1-877-350-2121.
Does Century 21 offer any discounts or special savings?
There are several ways to save at Century 21 including signing up for the loyalty rewards program, signing up for the newsletter, checking the top banner of the website for additional savings and offers and finding more savings at CouponCause.
How do I contact Century 21 customer service?
Century 21 customer service can be reached by this form or by phone at 1-877-221-2551. Customer service hours are Monday through Friday, 8 am to 6 pm and Saturday from 9 am to 5 pm (EST).