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12 Electric FAQs From Our Experts
Electric California is a high-end designer and seller of sunglass, goggles and accessories based in California. All glasses are designed in California and then made in Italy. Shopping takes place online through the Electric website or in the single retail store located in San Clemente California. Authorized dealers can be found here. Each dealer may only carry certain lines or brands or may be limited by stock. Electric provides a 30% discount to the military, first responders and teachers.
Is there an Electric retail store?
There is a single Electric store which is located in San Clemente, CA. The store hours are Monday-Friday, 9am to 5pm.
Is there a rewards program for Electric?
There is not a rewards or discount program for Electric, however signing up for the email newsletter will give you special sales and discount codes. Military members, first responders and teachers are given a 30% discount.
Does Electric offer a warranty?
Electric products are covered by either a 1 year or a lifetime limited warranty based on the item and certain restrictions.
Electric Warranty Coverage
| 1 Year | Lifetime Limited |
|---|---|
| Goggles | Sunglasses |
| Some accessories | Bags and Luggage |
How do I contact Electric customer service if I have questions or concerns?
Customers can call Electric's customer service line at 1-800-958-6556, Monday through Thursday, 8am to 6pm or Friday from 8am to 12 pm. Electric can also be reached on Facebook, Pinterest and Instagram.
Electric Shipping Options
| USPS | FEDEX |
|---|---|
| Ground, standard shipping only | Ground |
| Express | |
| 2 Day Express | |
| Overnight |
Electric Payment Methods
What is the best way to find glasses from Electric?
There are several ways to shop for glasses from Electric. First, you can choose based on style or brands that you already know. Second, you can get a recommendation based on your needs. Finally, you can choose based on the sport or activity that you will be wearing the glasses for.
Can I order replacement parts for glasses at Electric?
There are some parts that can be purchased for a few of the items at Electric. In general, it is recommended that precision eyewear be repaired by someone who knows what they are doing.
What is the return policy at Electric?
The Electric return policy allows for a full refund of items within 14 days after purchase. They must be in new and unworn condition and all original packaging and tags must be provided. For items that are bought in the San Clemente store or for items bought from an authorized Electric dealer, returns should be taken to the original point of purchase.
Where does Electric ship?
All items purchased on the Electric website can be shipped to all 50 US states plus Guam. Shipping charges may vary based on location.
Does Electric provide any information on choosing the right type of lenses for sunglasses and more?
Yes, Electric does provide very technical information to help everyone choose the right type, size, shape and color of lenses based on the sport or activity they are doing plus other conditions such as weather and location. That information can be found here: https://www.electriccalifornia.com/pages/sunglass-lens-guide