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13 LATHER FAQs From Our Experts
Unique wellness and skincare products await you at LATHER. Committed to delivering superior quality body and skin care products, LATHER takes pride in using only natural ingredients that are unique and effective. Maximizing on the benefits of aromatherapy, LATHER offers a wide variety of products from exfoliating body scrubs to gentle face care among others. Through their holistic approach to skin and body care, you will truly relish the LATHER experience.
Do LATHER products contain preservatives?
Yes. Preservatives are necessary for grooming products to prevent them from becoming breeding grounds for microbes. LATHER uses a combination of synthetic and natural preservatives that are gentle to the skin. Also, LATHER products DO NOT contain sulfates, synthetic color, synthetic fragrance, parabens, or mineral oils.
What sets the LATHER Olive Oil Soap apart?
Despite olive oil’s moisturizing property, not many commercial soaps use it because it’s quite expensive. LATHER’s soaps are specifically formulated to match the natural pH of the skin, thereby effectively maintaining its healthy balance.
Do LATHER products have a shelf life?
Once opened, LATHER products can last from six months up to a year.
LATHER Accepted Payment Methods
Does LATHER offer free shipping?
Yes. Free Ground shipping is offered for products $60 and up that are being shipped to addresses within the 48 contiguous states. LATHER also offers expedited shipping, which you can select upon checkout. Note that orders will only be processed within normal business hours and LATHER does not offer weekend shipping.
Does LATHER ship internationally?
Yes. Note that international orders may be subject to duties, customs, taxes and brokerage fees. These charges will be the buyer’s responsibility. If you have questions about international shipping charges, email LATHER customer service at customercare@lather.com. Here are the select countries that LATHER currently ships to.
What is LATHER’s return policy?
Any unopened or gently used product from LATHER.com can be returned within 30 days from its purchase. Contact customercare@lather.com to get a return authorization number along with the necessary return shipping instructions. Return shipping costs will be your responsibility. Once the return is received, a refund will then be issued to the original payment method. Charges for shipping and handling are non-refundable. You may also exchange a product, just specify the name of the desired product, its item number, and size in the return. More information on LATHER’s return policy can be found here.
Does LATHER conduct tests on animals?
No. LATHER is a member of PETA and does not test on animals. They do not work with labs that conduct animal testing and they abide by a cruelty-free policy.
Can I edit the shipping address on my LATHER order?
Contact customercare@lather.com if you noticed that you’ve made a mistake with the shipping address. It may still be modified as long as the order has not yet been shipped. LATHER will be unable to modify the shipping details if there is already a shipping label. Customers are advised to double check their shipping details before submitting an order.
Can I cancel my LATHER order?
No. After an order is placed, LATHER processes it immediately. LATHER is no longer able to cancel or modify an order once it has been submitted.
Does LATHER have stores I can drop by to sample products?
Yes. Here is a list of stores and their respective locations where you can sample products as well as schedule a private pamper party.