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13 SmileDirectClub FAQs From Our Experts
Smile Direct Club is for anyone who is looking to improve their smile and straighten their teeth. SmileDirectClub promises to deliver results within an average of six monthsand improve confidence and self-esteem by straightening most smiles gently and remotely. Alex Fenkell and Jordan Katzman founded the company based on their own experiences with metal mouth. They wanted to find a better way to straighten and whiten teeth without breaking the bank. Smile Direct Club has already transformed over 700,000 smiles and the figures continue to grow.
What makes the Smile Direct Club clear aligners different?
Smile Direct Club’s clear aligners are custom-made, clear plastic trays that, unlike metal braces, will not irritate your gums and cheeks. The aligners are designed to shift the teeth gradually into their ideal position with an average of six months to complete. Priced at 60% less compared toother teeth straightening products on the market, they do not require office visits, making the whole experience less expensive than traditional orthodonture, convenient, comfortable, and hassle-free.
How does Smile Direct Club work?
Smile Direct Club clear aligners are designed to make slight adjustments to the position of teeth based on the treatment plan. Your specific treatment plan is mapped out by licensed orthodontist or dentist affiliated with Smile Direct Club Direct shipping is offered to ensure convenience for customers.
How much does Smile Direct Club cost?
You will start with the at-home impression kit for $49 or visit a SmileShop and get a 3D image of your teeth for free. Once approved for treatment, you are provided with two options:
- The Single Pay option requires a one time $1,895 payment, which is 60% less than braces.
- The SmilePay option allows you to make a payment of $250 and then for the next 24 months, you’ll just need to pay $85 per month.
After completing the treatment and you are finally happy with your smile, Smile Direct Club recommends their retainer which is priced at $99 per set to preserve your smile. More information on pricing can be found here.
How can I pay for Smile Direct Club?
The types of payment methods accepted at Smile Direct Club are:
Can I use my insurance to pay for Smile Direct Club aligners?
If you have a dental insurance plan that includes orthodontics benefits, your insurance company may reimburse you directly after getting your aligners. Direct payments from insurance companies are not accepted at Smile Direct Club. They will provide you the forms needed for the reimbursement to be processed. Find out if your insurance will cover the costs here.
Cost Breakdown when Using Insurance for Smile Direct Club Invisible Aligners
|Reimbursement from Insurance||-$600|
|Flexible Spending Account||-$500|
|Possible Final Cost||$750|
Does SmileDirectClub offer a payment plan?
Does Smile Direct Club offer refunds? What is Smile Direct Club’s return policy?
If your clear aligners aren’t the right fit for you, Smile Direct Club will refund the $49 impression kit. If you are not satisfied with the custom-made invisible aligners, you can return them within 30 days from delivery. You will need to cover the shipping charges in this case.
If you are not satisfied with the result after the completion of your treatment plan, you must notify Smile Direct Club for a re-evaluation of the result. Once approved, you may receive additional aligners, provided that you made the notification within 30 days from completing the smile plan.You can contact Customer Care at 1 (800) 848-7566 to discuss your specific refund request.
For returns, be sure to contact Returns@SmileDirectClub.com ahead of time. Unused items must be packed in their original packaging and all the packing materials, accessories and manuals must also be included. Make sure to use a trackable carrier like UPS or FedEx to get proof of delivery.
Where does Smile Direct Club ship to?
SmileDirectClub invisible aligners are available in the United States, Canada, Australia and the UK.
Will Smile Direct Club aligners work for me?
You Smile Assessment and at-home impression kit will be used to determine if you are a candidate for Smile Direct Club aligners. If a SmileShop is accessible near you, you can make an appointment to get a 3D image of your teeth. The 30-minute procedure is performed by SmileGuides using a highly accurate 3D camera to successfully map your smile digitally, including your gum lines and your teeth. To get a free smile assessment click here.
Where are Smile Direct Club SmileShops?
|District of Columbia|
How long do I have to wear Smile Direct Club aligners?
After your 3D scan or impressions are received, a custom treatment plan is then created which includes a 3D visualization of the expected movement of your teeth during the treatment. Typically, most smiles are straightened, on average, in six months. Click here to get an idea of how the custom treatment plans work.
What happens when I'm done with Smile Direct Club?
Smile Direct Club recommends a retainer after treatment to preserve your new smile. Smile Direct Club retainers are available for $99. For the first two weeks, the retainer needs to be worn 24 hours. After the first two weeks, you can just wear the retainers only while sleeping. Keeping retainers fresh is very important so it is recommended that you get them changed every six months.