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13 SmileDirectClub FAQs From Our Experts
SmileDirectClub is for anyone who wants to brighten their smile. Improving confidence and self-esteem by brightening and straightening most smiles gently and remotely, SmileDirectClub promises to deliver results within an average of six months. Founded by two friends who have not forgotten the experience of metal-mouthed youth, Alex Fenkell and Jordan Katzman wanted to find a better way to straighten and whiten teeth without breaking the bank. With Camelot Venture Group on their side, they aim to democratize orthodontics. From its humble beginnings, SmileDirectClub has been instrumental in the transformation of 250,000 smiles and the figures continue to rise.
What sets the SmileDirectClub invisible aligners apart?
SmileDirectClub’s invisible aligners are custom-made, tight-fitting clear plastic trays that are BPA-free. Unlike metal braces, these invisible aligners will not irritate your gums and cheeks. Designed to shift the teeth gradually into their ideal position, the therapy often takes an average of six months to complete. These invisible aligners are priced at 60% less compared to other teeth straightening products on the market. They do not even require office visits, thanks to teledentistry, making the whole experience convenient, comfortable, and hassle-free.
How do the SmileDirectClub invisible aligners work?
SmileDirectClub invisible aligners come in a few types. Each aligner is designed to make slight adjustments to the position of teeth based on their layout, which is mapped out by a duly licensed orthodontist or dentist affiliated with SmileDirectClub. Once your case has been reviewed, you will start wearing the aligners to help advance you to the next stage. Direct shipping is offered to ensure convenience for customers.
How much do SmileDirectClub invisible aligners cost?
To get started, you will need to get the
home impression kit for $49 or visit a
What forms of payment does SmileDirectClub accept?
Here are the payment methods accepted at SmileDirectClub.
Can insurance be used in paying for SmileDirectClub invisible aligners?
If you have a dental insurance plan
that includes orthodontics benefits, your insurance company may reimburse you
directly after getting your aligners. However, direct payments from insurance
Here is a breakdown of the costs
Cost Breakdown when Using Insurance
|Reimbursement from Insurance||-$600|
|Flexible Spending Account||-$500|
|Possible Final Cost||$750|
Does SmileDirectClub offer a payment plan?
What are SmileDirectClub’s refunds and return policy?
If you need to return a faulty product to have it replaced for the same item, you can contact Customer Care at 1 (800) 848-7566 to make the request.
For returns, email Returns@SmileDirectClub.com ahead of time.
414 Union St,
Where does SmileDirectClub ship to?
SmileDirectClub invisible aligners are currently available in the United States and Canada.
Are SmileDirectClub invisible aligners right for me?
SmileDirectClub order begins with a free Smile Assessment along with an at-home
impression kit to determine if you are a candidate. If a
Where are the SmileDirectClub SmileShops located?
Below are the different SmileShop locations you can visit to get a 30-minute 3D scan of your smile. To schedule a scanning appointment at a SmileShop near you, click here. If you need to reschedule or you will be late for your appointment, call 1 (800) 688-4010 to avoid getting charged a cancellation fee.
|District of Columbia|
How long is the SmileDirectClub treatment process?
After your 3D scan or impressions are received, a custom treatment plan is then created which includes a 3D visualization of the expected movement of your teeth during the treatment. Typically, most smiles are straightened, on average, in six months. Click here to get an idea of how the custom treatment plans work.
What happens after the SmileDirectClub treatment is completed?
To preserve your smile after treatment, a retainer must be worn. A set of SmileDirectClub retainers is available for $99. For the first two weeks, the retainer needs to be worn 24 hours. Then, you can just wear it while sleeping. Keeping retainers fresh is very important so it is recommended that you get them changed every six months.
How can I contact the SmileDirectClub customer service?
If you have any questions about invisible aligners and the treatment that SmileDirectClub offers, you can contact their customer care team at 1 (800) 848-7566. You may also send them an email, and expect a response within 24 business hours.