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10 Tommy Hilfiger FAQs From Our Experts

Tommy Hilfiger co-founded a clothing and record store in the late 60's and then used money from a part time job to expand that store into a whole chain of stores. From there, he became one of the most easily recognized designers with one of America's most iconic brands. There are Tommy Hilfiger stores around the world now and the lines include the classics, updated but casual styles and even the latest, an adaptive clothing line called Tommy Adaptive which features easy closures, clothes for wheelchair users, clothes that will work with prosthetics and more.

Does Tommy Hilfiger have retail locations?

Yes! There are Tommy Hilfiger stores in many places in the US as well as around the world.

What is the Tommy Hilfiger domestic shipping policy?

This is the Tommy Hilfiger domestic shipping policy. Tommy Hilfiger does not ship to PO Boxes at this time. Shipping to Alaska, Hawaii, Guam, Puerto Rico and the US Virgin Islands is via USPS First Class Priority and may take longer than stated.

Tommy Hilfiger Domestic Shipping

Type Estimated Arrival Fee
Standard/Ground 7-10 business days $7.95/free for orders over $100 or $75 for kids' orders
Second Day 2-3 business days $13.95
Overnight 1-2 business days $19.95
USPS First Class/Priority 7-10 business days $7.95
ShopRunner 2 business days Must be a member of ShopRunner

Does Tommy Hilfiger ship internationally?

Tommy Hilfiger does not ship internationally from the US site however international customers can find their region's website here.

What is the Tommy Hilfiger return policy?

Tommy Hilfiger will accept returns of new/unworn clothing and shoes for 30 days from purchase (40 days for Canadian customers). Shoes must be in the original box. Returns are inspected before refunds are made. Start with this link to print a return label and then follow the directions for shipping your item back. Returns can also be made in stores. Exchanges cannot be done by mail but can be handled in stores.

Which payment methods are accepted by Tommy Hilfiger?

Tommy Hilfiger accepts the following payment methods for online shoppers:

Does Tommy Hilfiger have a rewards program?

Yes! The Tommy Hilfiger rewards program is called The Hilfiger Club and you earn points for every purchase. Additional points are given for special events. Birthday gifts and other surprises are also part of the program.

What is the Tommy Hilfiger sizing?

Tommy Hilfiger uses slightly different sizing for each product line so the size that you wear in one style may not be the right size in another. Each item will have its correct size guide with measurements and tips for fit alongside it in the description.

What is Tommy Adaptive?

Tommy Adaptive is the Tommy Hilfiger line of clothing for people with special needs including people who use wheelchairs, people with prosthetics and people who need easier to fasten clothing.

Does Tommy Hilfiger offer any discounts or promotions?

Tommy Hilfiger has a 15% off discount for the military as well as for students and teachers. Other specials may be announced on the home page of the website as well as for those who have subscribed to the newsletter. Additional savings may be found at CouponCause.

How do I contact Tommy Hilfiger customer service?

Tommy Hilfiger customer service can be reached by online chat on the website or by email at Tommyhelp@tommy.com. The phone number for customer service is 1-888-866-6948.