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11 Barnes & Noble FAQs From Our Experts
Founded in 1971, Barnes & Noble may be one of the most easily recognized names in the world for books. In 2009, Barnes & Noble also became a leader in eBooks, easily fitting digital readers and electronic books in with the more traditional books that it was already famous for. With over 1 million titles to offer, there is no end to the company's appeal.
Barnes & Noble sells books for all ages from infant to adults, games, gift items and textbooks (both new and used).
Does Barnes & Noble have retail locations?
There are over 600 Barnes & Noble stores in the US. This store locator will help you find one near you.
What is the Barnes & Noble domestic shipping policy?
This is the information for Barnes & Noble's domestic shipping policy:
Barnes & Noble Shipping Information (Domestic)
| Type | Fee | Estimated Delivery Time | Additional Information |
|---|---|---|---|
| Standard | $4.99 free for orders over $35 | 3-5 days | |
| Express | $5.99 | 2-3 days | Free for all Barnes & Noble members |
| Expedited | $15.48 | 1-2 days |
Does Barnes & Noble ship internationally?
Barnes & Noble does ship internationally. Fees, including duties and taxes vary from country to country. Additional charges are determined by distance and weight of the order.
Does Barnes & Noble offer in store pickup?
You can definitely order online and then pick up at a local Barnes & Noble location. You will need your confirmation email and a photo ID to pick up your order. There is no charge for this service.
What is the Barnes & Noble return policy?
Barnes & Noble will accept returns for 30 days (on some items). If the item was bought in a store it should be returned to that store. If it was bought online, it should be sent back however the customer is responsible for the shipping charges. Shipping charges (both the original and for the return are non-refundable). Nook devices can be returned for 14 days. Nook audio books can be refunded only if there is a technical problem with them.
How do you become a Barnes & Noble member and what are the benefits of membership?
Becoming a Barnes & Noble member is simple. The yearly fee is $25 and benefits include $60 in coupons, free express shipping on all orders regardless of amount and exclusive, members only offers. For questions or issues with membership call members service at 1-866-238-READ.
Does Barnes & Noble have gift cards?
Barnes & Noble gift cards are a great gift suggestion and come in both traditional, plastic cards and in digital format. Plastic cards come in many styles and designs for various occasions and can be purchased online, in stores and in many other places that sell gift cards.
What are Barnes & Noble book clubs and events?
Barnes & Noble does not just sell books. The company wants to encourage reading at every level with book clubs including the Murder Squad, the Barnes & Noble YA Book Club and others. Events include collector's nights, game nights and more.
What methods of payment are accepted at Barnes & Noble?
These are the payment methods accepted by Barnes & Noble for US, online customers:
Barnes & Noble Payment Methods
Barnes and Noble Products
How do I reach someone at Barnes & Noble customer service?
Barnes & Noble customer service can be reached by online chat on the website as well as through messages on Facebook and Twitter. You can call customer service at 1-800-843-2665, Monday through Friday from 8 am to 11 pm or weekends from 9 am to 11 pm (EST). International customers can call customer service at 1-201-559-3882. For questions or concerns with the Barnes & Noble membership call member services at 1-866-READ.