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11 Factor FAQs From Our Experts

Factor started as the dream of a pair of brothers. From their own hard work and dedication the company managed to make it through the first year and has been growing ever since. Factor allows people to have hot, fresh and nutritious meals without the struggles of shopping for, cooking and then storing the leftovers. With Factor you choose the number of meals that you need plus the foods that you want and everything else is done for you. In addition, Factor offers nutritional counseling with dietiticians so that you can meet your health goals.

🙋How does Factor work?

After creating an account with Factor, you choose the meal plan based on the number of meals that you want to receive each week. From there you will customize your menu based on personal likes and dietary needs or restrictions. Plans can be changed, skipped or canceled at any time.

📪What is the Factor domestic shipping policy?

Factor ships via FedEx to the Continental US only. Shipping charges are determined at the time of order with free shipping offered frequently.

🌍Does Factor ship internationally?

Factor does not ship outside of the Continental US at this time.

📦What is the Factor return policy?

Any item that is not quite right for any reason should be reported to customer service. Customer service reps may need to ask a few clarifying questions and may want to see a photo of the item before deciding what should be done. Refunds are individually decided and may be in the form of Factor bucks.

💵Which payment methods are accepted by Factor?

Factor accepts the following payment methods:

Factor Payment Methods

🎁Does Factor offer a gift card?

Factor does have an eGift card. Currently, if you buy at least $100 in gift card value the company will send you a $25 gift card as a thank you.

📱Does Factor have a mobile app?

Factor does have a mobile app available for iOS and Android. Both are free to download, easy to use and can help you stay on track with any type of eating plan that you are following.

🔥Does Factor offer any discounts?

Factor has a 15% discount for first responders, the military, teachers and medical staff. Additional savings can also be found at CouponCause.

📖Does Factor have any additional resources?

Factor offers a free, 20 minute health/nutrition counseling session as well as 2 different coaching packages.

💻Is an account needed to order from Factor?

You will need to create an account before ordering from Factor. Your account is how you will manage your menus and shipments including pausing shipments if that becomes necessary.

📞How do I contact Factor customer service?

Factor customer service can be reached by email at Help@factor75.com or by phone at 1-888-573-5727.