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10 Foot Locker FAQs From Our Experts

Foot Locker is one of the most popular athletic shoe stores in the US and can also be found in nearly 30 other countries as well. Shoes, clothing and accessories for men, women and children can be found in the stores and online with many exclusive styles only available at Foot Locker.

Does Foot Locker have retail locations?

Foot Locker has over 3000 stores within its family of brands. This store locator will help you find a US based store near you.

What is the Foot Locker US shipping policy?

Foot Locker will only ship to PO Boxes via ground shipping. Free shipping is available to all FLX members as well as for orders over $50. Additional information:

Foot Locker US Shipping to the Continental US Plus APO/FPO Addresses

Type Estimated Arrival Time Per Order Fee Per Item Fee
Standard 5-6 days/1-3 weeks APO/FPO addresses $6.00 $1.99
Expedited 3-4 days (Not available for APO/FPO addresses) Add $5.99 to the totals from above
2 Day 2 days (Not availble to APO/FPO addresses) Add $14.99 to the total for standard shipping

Foot Locker US Shipping Policy for Alaska, Hawaii and the US Territories

Type Estimated Arrival Time Handling Fee Per Item Fee Additional Fee
Standard 5-6 days $9 $1.99 n/a
Expedited 3-4 days $9 $1.99 $5.99
2 Day 2 days $9 $1.99 $14.99

Does Foot Locker ship internationally?

Foot Locker does ship internationally to a number of countries. Shipping charges vary by country and may not reflect the total cost of the order.

What is the Foot Locker return policy?

Foot Locker has a Fit Guarantee which means that your shoes will fit or they can be exchanged for free. If there are no options in that style the items can be refunded or another style can be selected. Exchanges are only allowed for the US customers at this time. All returns must be made within 45 days of delivery and must be unworn. Shoes should be returned in their original shoe box. All other items should have their tags and related accessories upon return. Returns to the Continental US can be made using the smart label on the back of the invoice with a small fee deducted from the refund amount. If an item is being returned because it is defective or damaged the fee will not be deducted.

Which payment methods are accepted by Foot Locker?

Foot Locker accepts the following payment methods for US customers:

Does Foot Locker have gift cards?

Foot Locker gift cards are available in both traditional plastic and electronic with a number of designs to choose from.

Does Foot Locker have a mobile app?

The Foot Locker mobile app is a great way to keep track of when the hottest new shoes are ready to be released as well as to stay informed about sales. Get your app for free from the App Store or Google Play.

Does Foot Locker have a rewards program?

Foot Locker has a rewards program called FLX. With FLX you get bonus points and other benefits including free shipping on all orders. You can sign up online or in stores. Members who sign up in the stores must register their FLX account online within 1 year to be considered "active".

Does Foot Locker have any discounts?

Foot Locker has a number of ways to save money including signing up for the newsletter, text messages and watching for sales through the mobile app. Coupons can be found at the bottom of the website's home page and additional savings may be announced online or through social media. Military members both past and present are given a 15% discount to say thank you for your service. Additional savings may be found through CouponCause/.

How do I contact Foot Locker customer service?

Foot Locker customer service can be reached by chat on the website or by phone at 1-800-991-6815. International customers can contact customer service by calling 1-715-261-9708.