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11 LOFT Outlet FAQs From Our Experts
LOFT Outlet is owned by the Ascena Retail Group which currently has 8 different brands including LOFT and LOFT Outlet. It is one of the largest retailers for women and girls in the US with stores and a comprehensive online presence. LOFT Outlet carries casual to professional looks for women in a decent range of sizes. You can also find shoes, handbags and accessories here as well.
What is the LOFT Outlet domestic shipping policy?
This is the information for shipping from LOFT Outlet to US customers:
LOFT Outlet Domestic Shipping Policy
| Type | Fee | Special Information |
|---|---|---|
| Standard | $8.95/free for orders over $125.00 | Shipping to Puerto Rico is available. |
| Three Day | $14.95 |
Does LOFT Outlet ship internationally?
LOFT Outlet does not ship internationally however customers can visit LOFT.com for all of their shopping needs with expanded shipping capabilities.
What is the LOFT Outlet return policy?
LOFT Outlet allows returns for up to 30 days. Items purchased at LOFT Outlet stores or online cannot be returned to other stores in the company's brand. Final sale items are not eligible for return. Items that do not have a receipt will be credited in the amount of the current price of the same or similar item.
To make an exchange, call customer service at 1-833-845-4439 to order the correct item (and receive free shipping) as well as to get instructions for returning the item you are exchanging.
What payment methods are accepted by LOFT Outlet?
These are the acceptable payment methods for LOFT Outlet online customers:
Does LOFT Outlet have gift cards?
Yes, you can buy LOFT Outlet gift cards in both the traditional style and digital. You can find the cards online, in stores or in other stores in the family of brands including LOFT, Ann Taylor and others.
What is the size range at LOFT Outlet?
LOFT Outlet uses US women's sizes XXS (00) to XXL (18) in most clothing. Additional sizes may be available in petite and in the curvy shop. Shoes are available in sizes 5-11. Not all styles will be available in all sizes.
Does LOFT Outlet have a rewards program?
LOFT Outlet does have a rewards program and it is completely free to sign up. Benefits include special savings events and savings on shipping. Additional benefits can be added if you also have the LOFT credit card.
Does LOFT Outlet have promotions, savings tips and coupon codes?
Yes! LOFT Outlet has "sweet deals" which you can find here. If you sign up for text alerts and/or the newsletter you will also receive additional savings. Find even more savings and coupon codes at CouponCause.
LOFT Outlet Products
How do I contact someone at LOFT Outlet customer service?
LOFT Outlet customer service can be reached by live chat on the website Monday through Friday from 8 am to 11 pm (EST) and weekends from 10 am to 9 pm. You can email them at ClientServices@loftoutlet.com. Response time may be up to 3 business days. By phone, they can be reached at 1-833-845-4439.
Does LOFT Outlet have retail locations?
Yes! There are LOFT Outlet stores across the country. To see if there is one near you, search here.