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12 PLAE FAQs From Our Experts
Shop shoes for kids of all ages at Plae. Plae offers products that will help you feel comfortable and supported while you do what you love to do. Banking on the hard-wired and fundamental concept of play, Plae aims to make it possible for everyone to truly achieve their potential while adventuring. Made from breathable, washable, and eco-friendly materials, Plae products provide support and comfort in a fun package that you'll enjoy wearing while traveling, city adventuring and more!
Plae Products
How do Plae adult shoes differ from kids shoes?
Plae kids shoes are designed to meet the anatomical needs and development of a child. Plae adult shoes are designed to meet the proportional and support needs of adult feet. While both products may share some design cues and materials, they are completely different.
What is the Plae growth spurt guarantee?
If your child experiences a growth spurt within 30 days from the receipt of your Plae shoes, you can get 50% off of the price of the same product, color, and style in its next size up. This applies for worn shoes that could no longer be returned or accepted for a refund.
Does Plae ship internationally?
No. At present, Plae is only able to ship to the US. Note that Plae is unable to ship to PO Boxes.
Does Plae have a sizing guide I can refer to?
Yes. Click here to see the complete Plae sizing guide on adult shoes, kids shoes, tabs, and t-shirts.
Plae Accepted Payment Methods
When does my Plae order ship out?
Orders placed before 9AM (PST) Monday to Friday are shipped on the same day. Typically, processing time would take 1-2 business days. Orders placed after 9AM (PST) on Friday ships on the next business day. A confirmation email will be sent to you once your order is shipped, along with the tracking number. Note that it takes about 24 hours for tracking progress to be available.
What shipping options are available at Plae?
Free shipping through Economy Delivery is offered for all orders being shipped to the 48 contiguous states. For Next-Day shipping, call customer service at 1 (800) 931-7523 before placing your order. Click here for more details on Plae shipping.
Plae Shipping Options
| Shipping Option | Shipping Costs | Delivery Time |
|---|---|---|
| Economy Delivery | FREE for orders to the 48 contiguous states | 2-10 Business Days |
| Standard Delivery | $6.95 | 2-6 Business Days |
| Expedited Delivery | $15.00 | 3 Business Days |
| Rush Delivery Air | $20.00 | 2 Business Days |
Does Plae accept returns?
Yes. Returns are free. Any item purchased in the last 45 days can be returned free of charge provided that it is still new and unworn. Note that shipping fees are non-refundable, as well as promotional items and free gifts, and those products tagged as final sale.
When can I expect my Plae refund?
Once your return has been received and inspected at the warehouse, expect a refund within 48 hours.
Can I buy Plae shoes in stores?
Yes. Adult shoes can be purchased in select Nordstrom locations. Click here to locate a store closest to you that carries Plae kids shoes.
How do I get in touch with Plae customer service?
You can reach Plae customer service by phone at 1 (800) 931-7523, Monday to Friday, 9AM-5PM (PST). You can also email at hello@plae.co or fill out the Email Form on their website.