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11 Qalo FAQs From Our Experts
Qalo is known for their revolutionary silicon wedding rings that carry the same heartfelt meaning of traditional jewelry without the heavy price tag. Meant for on-the-go adventurers and athletes, Qalo rings are water-resistant and nearly indestructible. They've been seen on the likes of Steph Curry, Carli Lloyd, and Derek Carr.
Does Qalo have a military discount?
Yes! Qalo salutes service men and women with a 15% discount. Lock-in the rate by verifying through their website. Click here for the Qalo Military Offer.
What are the Qalo shipping options?
Qalo offers both USPS and UPS shipping options. Completed orders may take up to two days before carrying active tracking information:
Qalo Shipping Options
| Designation | Timing | Price |
|---|---|---|
| USPS First Class | 5-8 business days | $3.99 |
| USPS Priority Mail | 2-3 business days | $7.99 |
| UPS Second Day Air | 2 business days | varies |
| UPS Next Day Air | 1 business day | varies |
Who wears Qalo rings?
Qalo rings are made for active and adventurous people who can't risk losing or damaging traditional jewelry, or wish to extend their display of love and affection to a workplace or lifestyle that does not warrant wearing it.
What forms of payment does Qalo accept?
Qalo accepts PayPal and Amazon Pay in addition to the traditional credit card brands. Their website lists the following options at checkout:
Qalo Payment Methods
How do I contact Qalo customer service?
You can contact Qalo customer service via their web-inquiry system or by calling (714) 464-3252. When submitting online, you'll fill out a quick form so they can better address your request. Click here to contact Qalo.
Does Qalo offer free shipping?
Yes! Enjoy free delivery on US orders of more than $30.00. You'll need to cover shipping costs in the event you return the items, though.
What is the Qalo return and refund policy?
Qalo knows that buying jewelry can be difficult without the ability to try it on. That's why their return policy is flexible and easy:
Qalo Return Policy
| Policy | Details |
|---|---|
| Exchanges | 60 days from delivery, Size only, No style exchanges |
| Returns | 30 days from delivery, Includes tax, Does not include shipping |
| Customized | Exchange or store credit only, No reunds |
| Store Credit | Within 60 days of delivery, Style exchanges |
| Clearance | Sales are final |
Does Qalo have any physical locations?
Qalo has a store space at their headquarters in Santa Ana that's open from 8am to 5pm on weekdays. Their products are also available through their website and at a variety of retail spaces in the US and Canada. Click here for the store locator.
How do I find my ring size?
To measure the circumference of your finger, all you need is a flexible measuring tape. A string and ruler would work, too. Match up with the Qalo size chart for the perfect fit!
Can Qalo rings be customized?
Yes! Most rings can be customized with text or a selected pattern. Customized orders can take an additional week to process.
Will my Qalo ring stretch or shrink?
Qalo rings have a natural stretch to help them fit easily on and off your fingers. Once on, they do not shrink or permanently stretch due to their high quality. Natural wear can be expected, however, if you fidget with the ring, snap, adjust, or remove it frequently.