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13 Rack Room Shoes FAQs From Our Experts
Rack Room Shoes is your go-to place for quality shoes for men, women, and kids alike. Established in 1920, Rack Room Shoes is a top family footwear retailer of choice by consistently offering great styles, quality products, along with a sincere appreciation and respect for their customers. With a wide variety of footwear options including dress, comfort, athletic and casual, you can trust Rack Room Shoes to have something for you. Get ready for some great looking new shoes at an affordable price when you purchase online or in-store at Rack Room Shoes.
Rack Room Shoes Products
What payment methods does Rack Room Shoes accept?
Here are the accepted payment methods at Rack Room Shoes.
Rack Room Shoes Accepted Payment Methods
Does Rack Room Shoes offer price adjustments?
Yes. You can get a price adjustment within 10 days from the date you made the original purchase. To receive the adjustment, you will be required to present your original receipt. Note that price adjustments do not apply to special promotions and flash sales.
When will Rack Room Shoes ship my order?
Most orders placed before 12PM (EST) are shipped on the same business day. Other orders will be shipped on the next business day.
Does Rack Room Shoes offer free shipping?
Yes! Cart totals of $65 or more qualify for free Economy Shipping. This includes discounts and promotions applied to your order. You may also get free shipping by shopping during events where free shipping for all orders is advertised. Note that you can upgrade your free shipping to a faster option for an additional fee.
What shipping options are available at Rack Room Shoes?
Rack Room Shoes offers the following FedEx Shipping options:
Rack Room Shoes Shipping Options
| Shipping Option | Shipping Costs | Delivery Time |
|---|---|---|
| Economy | $6.99/ FREE for orders $65 and over | 7-10 Business Days |
| Standard Ground | $8.99 | 5-7 Business Days |
| Expedited | $15.99 | 2-3 Business Days |
Can I track my Rack Room Shoes order?
Yes. Once an order is processed, a confirmation email with your order number will be sent to you. Click here to check your order’s status. You can also login to your account to check out all of your past and current orders. You may also download the mobile app and access your order details on your phone.
Does Rack Room Shoes offer international shipping?
No. As of the moment, Rack Room Shoes only ships within the continental US.
Does Rack Room Shoes offer in-store pickup?
Yes. In-store pickup is free and the item should be available for pickup on the same day. Click here to locate the closest Rack Room Shoes store to you.
What is Rack Room Shoes’ return policy?
Items you purchased online may be returned within 60 days to any Rack Room Shoes location for a credit or an exchange. You may also send it back by mail for a credit. Merchandise must be unworn to be accepted for return. When returning by mail, make sure to mail the item in its original packaging with the shipping invoice to the Returns Processing Center. Fill out the Return Form located on the shipping invoice. Returns may take up to 10 business days to process and another 3-10 business days for the credit to be reflected in your account. Ship your return to the following address:
Rack Room Shoes
Attention: Returns Processing- 9110
8310 Technology Drive
Charlotte, NC 28262
What is Rack Room Shoes’ refund process?
After your return is received at the warehouse, it will be inspected and once approved, a confirmation email will be sent to you informing you of the refund that has been processed. Returns usually take up to 10 business days to complete processing and will require another 3-10 business days for the credit to be successfully applied to your account.
What is Rack Room Shoes’s policy on exchanges?
As of the moment, exchanges can only be done in-store. If you wish to exchange an item via mail, you will need to process a return for a refund and then you can just place another order. You can also contact customercare@rackroom.com for assistance.
How do I contact Rack Room Shoes customer service?
You can connect with a Rack Room Shoes brand specialist by phone at 1 (800) 306-9309, Monday to Friday 9AM-10Pm (EST), Saturday 10AM-8PM (EST), and Sunday 12PM-8PM (EST). You may also contact them by email at customercare@rackroom.com or get in touch with them here. Expect somebody to get back to you within 24 hours.