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13 Samsung FAQs From Our Experts
Shop innovative technology products at Samsung. One of the top 10 global leaders in technology, Samsung has continued to provide the international community with innovative technology and products that are aimed to enrich the lives of people everywhere. Samsung is committed to helping shape the future through attention to discovery and innovation. Including smartphones, TVs, tablets, wearable devices, and digital appliances, Samsung tech products are top-of-the-line and loved by techies around the globe.
How long is Samsung’s order processing time?
Orders processed before 1PM (PST) will usually be processed within 3 business days from the time of payment authorization. However, there may be slight delays during large sale events, the holiday rush, and other special occasions.
What shipping options does Samsung offer?
Processing for orders can take up to 72 hours. Once confirmed, the order then ships within 1 business day. Products eligible for Standard Ground shipping can be shipped to all 50 states, however, those that require Standard Freight Delivery can only be delivered within the 48 continental states. Here are the shipping options and transit times available at Samsung.
Samsung Delivery Options and Transit Times
|Shipping Option||Transit Time|
|Standard||1-3 Business Days|
|Expedited||2 Business Days|
|Express||1 Business Day|
Does Samsung ship internationally?
Yes. Samsung will ship their products worldwide, except to countries where the United States has a trade sanction.
What is Samsung’s return policy?
Returns are accepted within 15 days from the time the products were delivered. Note that to qualify for a full refund, all the items and accessories the product came with must also be returned. Handling and shipping fees will not be included in the refund amount. Returns are free. Samsung will provide a shipping return label and they will cover the return shipping cost too. To initiate a return, just log in to your account, go to "My Orders" and click on “Return”.
What is the Samsung Trade-In promotion?
The promotion lets customers trade any eligible device to get an instant credit at checkout that can then be used for purchasing a new qualifying Samsung Galaxy device. Note that for smartphone and tablet trade-ins, the instant trade-in credit is only applicable to a new Samsung Galaxy Device. Click here to learn more about the promotion.
Does Samsung sell replacement parts?
Yes. Click here to access the available Samsung components that are currently available for purchase.
What is the Samsung Upgrade Program?
This program lets customers purchase a new eligible smartphone device via Samsung Financing. After 12 months, you may choose to upgrade to the latest smartphone Samsung offers and enjoy a maximum credit of 50% of your initial purchase price. Also, the old smartphone must be returned in good condition to be eligible.
Can I track my Samsung order?
Yes. You can track your order via My Orders in your Samsung account and select the order you wish to track. You’ll also be sent an email to notify you that your order has been shipped and you can track your order from there. Just click on the Track Package link to know the shipment's whereabouts.
Can I modify the shipping address of my Samsung order after placing it?
No. Once an order has been placed, it is no longer possible to modify any detail in it. If you’re unable to receive the order at the shipping address you included with the order, the package will return to the Samsung warehouse and a full refund will then be processed back to you.
Can I cancel my Samsung order?
Yes, provided that the order has not yet been sent to the fulfillment center, otherwise, it can no longer be canceled. To check if you can still cancel your order, just log in to your account and go to "My Orders". The “Cancel Order” button should still be available, otherwise, it is no longer possible to cancel it.
How do I contact Samsung customer service?
You can get in touch with Samsung customer service by calling 1 (800) SAMSUNG or 1 (800) 726-7864. You may also connect with them via chat and access specific support directories via their Contact page.