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10 Sears FAQs From Our Experts

Sears has been an American institution for nearly 130 years beginning as a mail order, catalog based company and then expanding to become a retail giant. Sears is a go to name for a wide range of items especially in home appliances and lawn and garden equipment. Additional items like entertainment and apparel can also be found at Sears.

Does Sears have retail locations?

Sears does have a number of retail locations. You can use this store locator to find a store near you.

What is the Sears US shipping policy?

Sears does not deliver or ship to PO Boxes or the US Territories. Sears does ship to military addresses via USPS with shipments arriving in 2-4 weeks. Here are the options and times for US shipping. Shipping fees are based on order amounts and selected shipping method.

Sears US Shipping Information

Type Estimated Arrival
Economy 5-7 business days
Standard 3-5 business days
Expedited 2 business days
Premium 1 business day

Does Sears deliver items that cannot be shipped?

Sears delivery is available in most locations with haul away services available for an extra charge as well. Haul away can only be for the same item. For instance, an old refrigerator will be removed when a new refrigerator is delivered. The item must already be disconnected and ready to go. Items can be installed in some cases depending on the item and the location. In some areas certain installations must be done by a licensed professional. The delivery fee will vary by location and by the type of item being delivered.

Does Sears ship internationally?

Sears does ship internationally. Each country has different shipping policies and fees which may not reflect the entire cost of the order. Additional fees including customs and taxes may be added upon arrival to the country of destination.

What is the Sears return policy?

Sears accepts returns for 30 days, however Shop Your Way rewards members have 45 days to make a return. Customers should call customer service for assistance will all returns. For items that were delivered, returns can be made by calling 1-800-732-7747 to schedule a pick up. There will be a return fee as well as a possible 15% restocking fee for these items.

Which payment methods are accepted by Sears?

Sears accepts the following payment methods:

Does Sears have gift cards?

Sears does have gift cards which can be used in stores or online.

Is there a Sears rewards program?

The Sears rewards program is called Shop Your Way and it is free to join. Members earn 1% cashback on every purchase, get extended returns, plus free personal shopping services. Members also get additional discounts and are entered into daily sweepstakes and other giveaways. If you link your Visa or Mastercard to the Shop Your Way account you will also earn points and rewards when shopping at other locations.

Does Sears have a mobile app?

Sears does have a mobile app which is free to download and use. It is great for shopping, checking the status of an order and more. The mobile app is available for iOS and Android.

How do you contact Sears customer service?

Sears customer service can be reached by phone at 1-800-697-3277. To track orders from shipping or delivery call 1-800-732-7747. This is also the number to call if a large item needs to be picked up for return.