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14 SuperShuttle FAQs From Our Experts

Airport transportation is made easier with SuperShuttle. SuperShuttle offers shared ride and direct, non-stop transportation services for trips to and from US airports. SuperShuttle takes away the hassle of having to flag a cab or wait in long queues just to get a ride. A leader in airport transportation, SuperShuttle has been in the business for more than 30 years with an astounding record of 150 million passengers served and the numbers are still growing. With easy reservation and cancelation procedures, and a 15-minute waiting window, you can rest easy when you book with SuperShuttle to get you to or from the airport on time.

What sets SuperShuttle apart?

Regardless of your travel needs, SuperShuttle offers airport transportation you can trust. Their versatile selection allows you to choose the option that perfectly fits your budget and situation. Whether you are traveling solo, in a small or large group, with your family, or on a business trip, trust SuperShuttle to provide you the best, most convenient solution to get you to and from the airport.

What types of rides are available at SuperShuttle?

Here are the types of rides that SuperShuttle offers.

How does the SuperShuttle Shared-Ride Shuttle differ from the Non-Stop Shuttle?

The Shared-Ride Shuttle is the most affordable, popular, and eco-friendly option for customers. The arrangement lets you share a shuttle ride with other travelers. The driver will then make a few stops on the way to your destination as he lets your fellow passengers out.


The Non-Stop Shuttle means that they are limited to a single reservation only. You will not share the shuttle with other travelers and the driver will take you straight to your destination.

How do I book a SuperShuttle reservation?

You can book your reservation via the mobile app or online. Reservations are required when going to the airport. While you are not required to make a reservation when you are leaving the airport, it is highly encouraged for your convenience. Also, it is advised that you book a reservation at least 24 hours ahead of your pick up time. Booking less than 24 hours may mean that the availability of travel solutions will be limited.

What payment methods does SuperShuttle accept?

Customers are required to pay for booking in advance in order to secure their reservations. Note that for curbside booking, payment options can vary and are dependent on the airport. Here are the payment methods that SuperShuttle accepts.

SuperShuttle Accepted Payment Methods

What are SuperShuttle’s operating hours?

In most SuperShuttle locations, representatives can assist customers 24 hours a day. However, there are cities that may have restricted hours on overnight periods. Also, while most airport counters for SuperShuttle are not manned 24 hours, you can call customer support at 1 (800) 258-3826 any time.

How many stops should I expect on my route if I book a SuperShuttle Share-Ride Shuttle?

Stops can vary from one city to the next and depends on the size of the vehicle and how densely populated the city is. On average, a shuttle may have to make 4 stops. However, rides are booked geographically so stops are made most efficiently. If you are in an area that is more spread out, stops will generally be fewer. The time of the year, time of day, as well as the number of passengers you are sharing the ride with can affect the number of stops.

Does SuperShuttle have a pickup time window?

Yes. SuperShuttle has a 15-minute pick-up time window. This means that the vehicles will typically arrive within 15 minutes of the time you have booked for pickup. However, it is advised that you should be ready to go right at the beginning of the pickup window.

Can I make changes to my SuperShuttle reservation?

Yes. You can make changes to your reservation any time by logging into your account on the mobile app or website. Just go to "My Trips" to make the changes. You can also call customer service at 1 (800) 258-3826 for assistance.

How much does SuperShuttle charge for fare?

SuperShuttle strives to keep their rates between the cost of private taxi rides and public transportation. You can get a fare quote via the website or the mobile app by entering the airport and your address. You may also call 1 (800) 258-3826 for a price quote. Note that pricing is subject to change without any notice between the time you requested a quote and the final booking.

Does SuperShuttle charge extra for oversize and extra luggage?

SuperShuttle’s luggage policy is similar to that of airlines. Passengers are allowed two carry-on items and two checked bags. Here are the extra charges that you may be subjected to if you have extra or oversized luggage.

SuperShuttle Extra and Oversized Luggage Rate

Luggage Type Charge
Oversized/Excess baggage $10 per item
Boxes $10 per item
Golf Clubs Varies
Bikes Varies
Snowboards and Skis Varies
Surfboards Varies

Does SuperShuttle allow pets onboard?

Yes. SuperShuttle’s policy on animal transport is to ensure that there will be adequate space for travel kennels, your baggage, as well as the baggage of other passengers sharing the ride with you. All animals, with the exception of service animals, must be kenneled while on board. Animals that are less than 25 pounds in weight will be lap carrier permitted. Those weighing over 25 pounds will have to be reserved in a Non-Stop Shuttle.

What is SuperShuttle’s cancelation policy?

SuperShuttle offers simple cancelation for reservations either through the mobile app, the website, or by calling 1 (800) 258-3826. Note that regardless of how your reservation was made, you must give SuperShuttle a cancelation notice no less than 2 hours from your pickup time. This is to ensure that your fare will be refunded. Calling in less than 2 hours to cancel the reservation result in no refund being issued. The booking fee for reservations made over the phone is non-refundable.

How do I contact SuperShuttle customer service?

You can get in touch with SuperShuttle customer service over the phone at 1 (800) BLUE VAN/1 (800) 258-3826. You may also send them a message via their Contact Us page.