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12 BTO Sports FAQs From Our Experts

Find motorcycle and motocross gear, accessories, parts, apparel and more at BTO Sports. Founded in 1999, they have since carved a name for being an online retailer for anything motorcycle or motocross worldwide. Having seen the growing popularity of motorsports, BTO Sports became one of the pioneers of the e-commerce platform and decided to fill the gap in selling motorcycle gear and apparel that customers can order over the phone. BTO Sports has continued to grow to become a main online source for anything motocross and motorcycle related

What products does BTO Sports sell?

Here are the products available at BTO Sports.

Does BTO Sports have a showroom?

Yes, BTO Sports has its own showroom at the following address:

BTO Sports

600 Via Alondra

Camarillo, CA 93012


Note that the showroom hours are from Monday to Friday 9AM- 5PM (PST). The showroom is closed on most major holidays so customers are advised to call ahead of time to check its status.

What payment options are accepted at BTO Sports?

Below are the payment methods that BTO Sports accepts.

BTO Sports Accepted Method Methods

How does BTO Sports process refunds?

Refunds will be credited back to your original method of payment when placing the order. A receipt will be emailed to you the moment that the refund has been processed. It will take about 3 business days for refunds to be posted back to your account from the time it was processed. Refunds for expired credit cards or gift cards will be subject to store credit.

Does BTO Sports offer international shipping?

Yes. BTO Sports ships all over the world.

Can I track my BTO Sports international order?

If you have created an account, you may track your order by logging in and clicking the Order History & Tracking option to check on the status of your shipment. If you did not create an account, just go to the BTO Sports website and click the “Track Your Order” link at the top of the site. Just enter your tracking number to find out details on your shipment. Note that it may take 48 hours after the order has been shipped for tracking information to be available.

Does BTO Sports have a cash back program?

Yes, BTO Sports has the cash and save program which allows buyers to earn an instant cash back bonus when spending $200 or more on eligible items. Available for both domestic and international orders, international orders with a total of $200-$598 are eligible for the cash back bonus while orders that are $599 or greater automatically receive free international shipping. Orders paid through PayPal and Bill Me Later are not eligible for this program. Click here to learn more.

What is BTO Sports policy for missing or damaged merchandise?

If you received a package with missing or damaged merchandise, you are advised to call the BTO Sports customer service as soon as possible at 1 (888) 613-3393 or 1 (805) 777-7601. You may also reach them by email at info@BTOsports.com. You are advised not to discard the shipping carton until you have spoken to a customer service representative.

What domestic shipping options does BTO Sports offer?

All orders will generally take 24 hours to process, although most are processed within the same working day that they have been placed. BTO Sports will send a notification of the actual ship date of the order. Free 3-Day Air shipping is offered for orders shipping to the 48 contiguous states provided that they are over $85. However, affordable shipping rates are available to Alaska, Hawaii, and Puerto Rico.

Note that oversized items such as ramps, single tires and others, along with chemicals may only be shipped via Ground Shipping. Click here to know more about BTO Sports’ domestic shipping policy.

Here are the transit times for Domestic BTO Sports orders.

BTO Sports Domestic Transit Times

Destination Transit Time
CA, NV, AZ 1 Business Day
WA, OR, ID, UT, CO 2 Business Days
All other states 3 Business Days

What is BTO Sports’ return policy?

BTO Sports offers free restocking and free return shipping on your very first gear exchange. For buyers in the 48 lower states, shipping labels for $8.99 on hard parts as well as $18.99 on heavy/large items are offered. Returns and exchanges are accepted provided that the items being returned are still new, unused, and in their original packaging and must be returned within 45 days. Products that have been used, worn, or installed will not be accepted for refund or exchange. Also, sales are considered final for customer products and OEM parts.

To facilitate a return, just select the right form here and place it inside a box along with the items you are returning. A confirmation letter and invoice will be sent to you once the exchange/refund has been processed. Exchanged items will be shipped back to you via UPS Ground shipping. For returns concerns, you can email returns@btosports.com or call 1 (888) 613-3393. International customers may call 1 (805) 777-7601.

What international shipping options are available at BTO Sports?

At present, BTO Sports is offering Free Shipping for a limited time on international orders. Orders over $599 will get FREE USPS Priority Mail International Shipping. Note that international orders may be subject to credit card verification which could take 2-3 business days. Below are the international shipping options BTO Sports offer. Also note that oversized items may be charged shipping surcharges. Click here to know more about BTO Sports’ international shipping options.

BTO Sports International Shipping Options

Shipping Option Transit Time Shipping costs for Orders $599 or less Shipping costs for Orders over $599
Priority Airmail International 8-20 Business Days Calculated at Checkout FREE
USPS Express Mail (EMS) 4-9 Business Day Calculated at Checkout $29.99 Flat Rate
USPS Express Mail (EMS) 2-5 Business Days Calculated at Checkout $19.99 Flat Rate- Canada/$29.99 Flat Rate- Australia, Hong Kong, Japan, UAE/$39.99 Flat Rate- All other countries

BTO Sports Shipping Surcharges on Oversized Items

Item Surcharge
Wheeled Gearbags $80
Rims (per piece) $20
Complete Wheels (per piece) $45
Bike Stands/Ramps $50
2-Stroke Head Pipe $30
4-Stroke Muffler $40
4-Stroke Muffler $40
Motocross Boots from $250.00 and Up $10
Motocross and Street Helmets $250.00 and up (Current Model) $10
Motocross and Street Helmets $250.00 and up (Current Model) $20
Motocross and Street Helmets $249.99 and below $20
Tire Combo Package (2 Tires) $110

How can I contact the BTO Sports customer service?

You can email the BTO Sports at info@BTOsports.com or call them at 1 (805) 777-7601. Their business hours are Monday to Friday 9AM- 5PM (PST).

You may also reach them at the following address:

BTO Sports

600 Via Alondra

Camarillo, CA 93012