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13 Factorie FAQs From Our Experts

Factorie is a global fashion brand which offers apparel and accessories for young adults. They are known for remixing everyday essentials and creating looks that will instill confidence in anyone who wears them, guy or girl. Having joined the Cotton On Group in 2007, they are committed to delivering new, on-trend, and accessible products for a younger generation. Free shipping for qualified orders is available. You can also shop at a Factorie store in-person!

What products does Factorie sell?

Here are the products available at Factorie.

Does Factorie have a size guide I can use as a reference?

Yes. Click here to access Factorie’s size guide to help you make the right purchase. Here is the Factorie size conversion chart.

Factorie Size Conversion Guide

Size AUS/UK USA Europe
XXXS 4 0 32
XXS 6 2 34
XS 8 4 36
S 10 6 38
M 12 8 40
L 14 10 42
XL 16 12 44

What payment methods does Factorie accept?

For online purchases, Factorie accepts the following payment methods:

Factorie Accepted Payment Methods

Do I have to create a Factorie account to place an order?

No. Factorie has a guest checkout option which does not require you to have an account to make a purchase. However, if you want to save your details, keep track of your orders or have an easier and faster shopping experience next time, you should consider signing up for an account.

Does Factorie offer free shipping?

Yes. Free Standard and Express Shipping are offered for US orders over $55. If you wish to ship to a store, shipping is free for orders over $30.

What delivery options does Factorie offer for US orders?

Standard orders can take 5-15 days to deliver, depending on your location. This timeframe already includes the time needed to process orders before they are shipped out. Expedited orders will need to be placed before 2PM (PST) on a weekday in order to leave the warehouse on the same day. Here are the shipping options available at Factorie.

Factorie Shipping Options for US Orders

Delivery Option Delivery Costs Delivery Time
Pick Up In Store $2/ FREE for orders over $30 1-5 Business Days
Standard $6/ FREE for orders over $55 5-15 Business Days
Express $9/ FREE for orders over $55 1-5 Business Days
Next Day $25 1-5 Business Days

Can I update or change my Factorie order?

Once an order is submitted, Factorie will process it right away therefore it is usually not possible to modify an order after it has been placed. If you give customer support a call immediately, they may be able to update your address or cancel the order. Order sizes or items in your order can no longer be changed once placed. If you ordered the wrong size or don’t want some of the items in your order, you have the option to return it for a refund instead.

How can I track my Factorie order?

Once your order has left the warehouse, an email will be sent to you containing your tracking details. You will usually get this email within 5 business days after placing your order.

Does Factorie allow for online orders to be picked up in-store?

Pick Up In-Store is available in select stores only. Click here to find out which one is nearest you. Delivery is done within 1-5 business days. Any uncollected item will be canceled after 30 days and will be refunded.

What is Factorie’s return policy?

Whether you are not fully satisfied with an item or you received a faulty one, you can return it to Factorie for a refund. The purchase price of the merchandise will be refunded to you in full to the mode of payment used when ordering. Shipping and handling charges are non-refundable, except when the item is being returned for defects or damage.

How do I process a Factorie return?

Items purchased online or pick up in-store orders can be returned online or in-store. For online returns, go to the Help Center page and select "Start a Return" to be sent a free shipping label. A refund will then be processed after your item has been received by the warehouse. Typically, it would take 3-5 business days for the refund to post, depending on the mode of payment you used when you placed the order.

Does Factorie offer the same items in-store as online?

No. The online store does not always have the same items as in-store and there may be differences in pricing too. You can use the store finder to help you check if an item you saw online may be available in-store.

How do I contact Factorie customer service?

You can get in touch with Factorie customer service by sending them a message via their Contact Us page. You can also connect with them via the red “Help” button located at the bottom right corner of the website. You may reach them by phone at 1 (888) 719-9755.