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13 Postmates FAQs From Our Experts
Enjoy on-demand delivery at Postmates. Offering on-demand delivery from every restaurant or store across 40 major cities in the US, you can order anything and expect it to you in minutes. Including lunch, office supplies, groceries, or any other local goods, Postmates can make the delivery straight to your door, 24/7. See if Postmates is available in your town today!
What sets Postmates apart?
Postmates delivers more than just dinner. You can have groceries and even alcohol delivered in less than an hour no matter where you are. With an on-demand network that is the largest in the industry, it is easy to explore your city and find merchants you wish to order from, from the comfort of your home. With such services as Postmates Pickup and Postmates Unlimited, you'll wonder how you ever survived before.
Which cities is Postmates available in?
How do I use Postmates?
You can use the Postmates web or mobile app when requesting a delivery. After locating a store or restaurant you wish to make an order from, just add the items you wish to purchase in your cart, add your payment information and contact details and just click Get It Now. You may also have the option to create a custom order. Click here to learn more.
What is Postmates Unlimited?
Postmates Unlimited is Postmates’ membership service. For a minimum order of $15, you can enjoy free delivery from all merchants on the platform. You’ll never have to pay for a Blitz fee or a cart fee, either. Note that membership fees for Postmates Unlimited are non-refundable unless otherwise noted.
Postmates Unlimited Plans
|Membership Type||Costs||Auto-renewal Schedule|
|Monthly Membership||$9.99/month||Every month on the billing date|
|Annual Membership||$99.99/year||Every year on the billing date|
What happens if I cancel my Postmates Unlimited membership?
If you cancel before the free trial ends, you will not incur any charge. If you cancel after the free trial has ended, make sure to do it before the next renewal date to avoid getting charged for the next billing cycle. If you wish to cancel a monthly or annual membership which you’ve used, there will be no refund issued to you. However, you will be able to continue to enjoy the benefits of your Unlimited membership for the remainder of the term. Click here to learn more.
Is Postmates only available for specific hours?
No. Postmates is available 24/7. As long as the store or merchant you wish to order from is open and is accepting orders, Postmates will deliver.
How much is Postmates’ delivery fee?
Delivery fee for Partner Merchants is $0.99-$3.99. For all other merchants, delivery can range from $5.99-$9.99.
What other fees does Postmates charge?
Aside from the delivery fee, Postmates may also charge a surge or Blitz charge during peak order times. There is also the service fee, which will be applied to your items’ purchase price. If your order is not able to reach a certain minimum amount then a small cart fee of $1.99 may also be charged. The minimum order for LA is $10 and $12 for all other cities. Note that you can avoid all these extra charges for orders over $15, along with the delivery fee, if you sign up for the Postmates Unlimited.
What happens if a hold is placed on my Postmates account?
When a hold is placed on your account, you may not be able to place orders until the issue causing the hold is resolved. Most of the time, holds are caused by a failed charge where the payment method was declined, a disputed payment, or when there is unusual activity on your account. When your account is suspended, you’ll receive email instructions on the reason why it is on hold along with the steps you can take to resolve it. Click here to learn more.
What is Postmates’ cancelation policy?
If an order hasn’t been placed yet and Postmates hasn’t reached the merchant yet, then the order can be canceled through the app. You will not be charged.
If the order has been placed and the driver is picking it up, you’ll have to pay for the items you ordered along with the cancelation fee. You will not be charged the Service Fee or the Delivery Fee.
If the order has already been picked up and is being delivered to your location, you will be charged the full price including the cost of the items ordered, the Service Fee and the Delivery Fee. Click here to learn more.
How do I cancel my Postmates account?
If you wish to cancel your account, click here to open a ticket to get further assistance.
How can I get in touch with Postmates customer service?
You can contact customer service by sending them an email here.